Skip to content
Free Shipping on Most Orders | No Sales Tax ( Except CA)
Free Shipping on Most Orders | No Sales Tax ( Except CA)

EKKO Warranty Policy

EKKO Liquid Petroleum Gas (LPG)/Diesel Forklifts

A. The Ekko Warranty begins as soon as the unit is purchased by the dealer and is non-transferable to any third-party service provider.

B. EKKO covers the frame, forks, and mast for three (3) years or 6,000 hours of operation, whichever comes first.

D. EKKO will cover the unit's parts for one (1) year or 2,000 hours of operation, whichever comes first.

E. The battery and wearable items such as tires, bulbs, and lights are covered by a 30-day manufacturer's warranty, excluding normal wear and tear or abuse.

F. Labor fees must be approved in advance. Labor fees can be claimed within six (6) months or 1,000 operating hours. Upon approval, EKKO may cover up to 60% of the original labor cost.

G. A maximum of 1.5 hours is allowed for travel time. Transportation costs are not covered by the warranty.

H. Parts must be returned within thirty (30) days for inspection when required; failure to do so will result in charges for the provided parts.

I. Upon processing warranty claims, EKKO will issue a credit invoice to dealers, which can be applied toward future purchases, rather than providing a check.

 

Class I: Fully Powered Electric Motor Rider Equipment

The warranty policy for Class I Fully Powered Electric Motor Rider Equipment offers comprehensive coverage exclusively for the original purchaser. Equipment must be operated under normal conditions as outlined in the official instructions manual and capacity. This warranty does not cover normal wear and tears, abuse, improper storage or labor (see below for exceptions on labor).

Wearable items, i.e., tires, bulbs, and rubber parts, have a thirty (30) day warranty, excluding normal wear and tear or abuse.

Any labor fee incurred within six (6) months of shipped date from EKKO shall be applied for and approved by EKKO in advance, otherwise, warrantor will not cover any labor fees on models: EK16A-138, EK16A-177, EK16A-189LI, EK18AT-189LI, EK18AT-212LI, EK20GS, EK25GB, EK20GLI, EK25G-LI, EK25G-212LI, EK25T-LI, EK40T-LI, EK20GT-LI, EK25GT-LI, EK30GT-LI, EK35GT-LI, EK40GT-LI.

There is a one (1) year warranty on parts including forks, platforms, and handles, provided they are used under normal conditions. Additionally, the warranty extends to electric components such as the transmission (gearbox shaft), weldments, traction motor, SBW motor and decoders, wheel controller, and charger, all of which are covered for one (1) year. The warranty also includes essential parts like the lift motor, hydraulic pump, SBW sensor, and both built-in and external chargers.

For lithium batteries, flooded batteries, there is a one (1) year warranty against defects and excludes any improper use or maintenance, battery degradation, or normal wear and tear over time on models: EK13A, EK15A, EK15A-189LI, EK16A-138, EK16A-177, EK16A-189LI, EK18GS, EK18GSH, EK20GS, EK25GB, EK25GHB, EK30GB, EK35GB.

There is a three (3) year warranty on parts including frame, forks and mast.

For lithium batteries, there is a five (5) year warranty against defects and excludes any improper use or maintenance, battery degradation, or normal wear and tear over time on models: EK18AT189LI/212LI, EK18A-189LI/212LI, EK18G-LI/212LI, EK20G-LI, EK20GT-LI, EK25G-LI, EK25GT-LI, EK25G212LI, EK30G-LI, EK30GT-LI, EK35G-LI, EK35GT-LI, EK40GT-LI, EK50G-LI, EK25T-LI, EK40T-LI

 

Class II: Electric Motor Narrow Aisle Trucks / Reach Trucks and Standup End Control

The warranty policy for Class II Electric Motor Narrow Aisle Trucks provides comprehensive coverage only for the original purchaser. Equipment must be operated under normal conditions as outlined in the official instructions manual and capacity. This warranty does not cover normal wear and tears, abuse, improper storage or labor (see below for exceptions on labor).

Wearable items such as tires, bulbs, lights, rubber parts and oil seals are covered for thirty (30) days, excluding normal wear and tear or abuse.

Any labor fee incurred within six (6) months of shipped date from EKKO shall be applied for and approved by EKKO in advance, otherwise, warrantor will not cover any labor fees on models: EK18R-270LI, EK18RR, EK18RRL, EK18RF, EK18RF-LI, EK18RFL.

There is a one (1) year warranty on parts including the transmission (gearbox shaft), weldments, traction motor, SBW motor and decoders, wheel controller, and charger.

For lead-acid battery, flooded batteries and chargers, there is a one (1) year warranty against defects on models: EK18RR, EK18RRL, EK18RF, EK18RFL, EOP68, EOP70, EOPS20-157, EOPS20- 177.

There is a three (3) year warranty on parts including frame, forks and mast.

For lithium batteries, there is a five (5) year warranty against defects and excludes any improper use or maintenance, battery degradation, or normal wear and tear over time on models: EK18R-210LI, EK18R-270LI, EK18R-300LI, EK18RF-LI, EOP70-LI.

 

Class III: Electric Motor Hand Trucks / Rider Trucks / Straddle Stackers / Counterbalance

Wearable items such as tires, bulbs, lights, rubber parts and oil seals are covered for thirty (30) days, excluding normal wear and tear or abuse.

Manual Equipment: There is a one (1) year limited warranty on the following parts for manual equipment: frames, forks, scales and platforms on models: A25, A25S, A25G, A25W, A25WL.

Semi-Electric and Electric Equipment: There is a one (1) year limited warranty on the following parts for semi-electric and electric equipment: frames, forks, platforms, and handles.

Full Electric Equipment (Stackers, Counterbalance Stackers, Tow Tractor): There is a one (1) year limited warranty on the following parts for full electric equipment: transmission (gearbox shaft), weldments, traction motor, SBW motor, decoders, wheel controller, and charger.

For lithium batteries, there is a one (1) year warranty against defects and excludes any improper use or maintenance, battery degradation, or normal wear and tear over time on models: ER15LI, ER15- 138LI, ER15-177LI, ER15-189LI, ER15-216-LI, EK14-130LI, EK14S-130LI, EK14S-189LI, EK14C-130LI, EK14CS-189LI, EK14CS-130LI, EB12E-98LI, EB13E-LI, EB13ES-LI, EB13E-138LI, EB13E-145LI, EB13ES145LI, EB13C-98LI, EB13C-118LI, EB13C-138LI, EB13C-145LI, EB14C-98LI, EB14C-118LI, EB14C-138LI, EB14C-145LI, EB14CS-118LI, EB14CS-138LI, EB14CS-145LI, EB16EAS-189LI, EB18C-118LI, EB18C-138LI, EB18C-145LI, EB20CS-216LI, EB20CS-177LI, EB20CS-189LI, EPF15LI, EPF18LI, EPF20LI, EP18LI, EP15SLI, EP18SLI, EP15JLI, EP18JLI, EP20JLI, EP18JNLI, EP15JLIC, EP18JLIC, EP20JLIC, EP20LI, EP20E-LI, EP25ELI, EPC18LI, EPC20LI, EPT18LI; EP30A-LI.

For lead-acid battery, flooded batteries and chargers, there is a one (1) year warranty against defects and excludes any improper use or maintenance, battery degradation, or normal wear and tear over time on models: ER15, ER15L, EH15T, EH15TH, EK13S-177, EK14, EK14-130, EK14S-130, EK14-138, EK14C-130, EK07S, EB12E, EB12EA, EB12E-138, EB13E, EB13E-138, EB13CD, EB13C-118, EB13C-138, EB14C, EB14C-138, EB16EA, EB18E, EB20E, EA15B, EA15C, EA15A, EA15A-138, EA15B, EA15C, EA15D, EA15E, EP20E,EP25E, EP30A, EPC30A, EG30.

There is a three (3) year warranty on parts including frame, forks and mast.

 

Scissor Lift: Aerial Work Platforms

The warranty policy for scissor lifts provides comprehensive coverage only for the original purchaser. Equipment must be operated under normal conditions as outlined in the official instructions manual and capacity. This warranty does not cover normal wear and tear, abuse, improper storage or labor.

Wearable items such as tires, bulbs, lights, rubber parts and oil seals are covered for thirty (30) days, excluding normal wear and tear or abuse.

There is a one (1) year limited warranty on the following parts for full electric equipment: Transmission (gearbox shaft), Weldments, Traction Motor, SBW Motor and Decoders, Wheel Controller and Charger.

For lithium batteries, lead-acid batteries, flooded batteries and chargers, there is a one (1) year warranty against defects and excludes any improper use or maintenance, battery degradation, or normal wear and tear over time on models.

 

Warranty Claim Procedures

1. The EKKO warranty commences at the time the unit is purchased by the authorized dealer. This warranty is non-transferable and does not extend to third-party service providers.

2. In the event of a defect, malfunction, or failure of the product under circumstances that do not void this warranty, the Warrantor will remedy the issue by shipping replacement parts upon receipt and approval of a properly submitted claim. The dealer is responsible for contacting EKKO for instructions on how to proceed with a warranty claim; failure to do so may negate the warranty. A completed claims submission includes:

  • A completed claim form emailed to info@lift-n-up.com.
  • A picture of the name/data plate.
  • Pictures and/or video demonstrating the defect. Additional images may be requested for further analysis before a final determination is made.
  • A detailed explanation of the failure, justifying it as a warranty claim.
  • Incomplete explanations or missing forms may result in denial of the claim, requiring resubmission and potentially delaying the warranty process.
  • Warranty claims will not begin until all necessary documentation is received.

3. If the dealer places a purchase order for parts in lieu of a warranty claim, the purchase order cannot be amended to reflect warranty status.

4. The dealer is responsible for all shipping and handling fees, both inbound and outbound. No equipment shall be returned without an approved Return Authorization Number.

5. Certain defective parts must be returned for examination and approval prior to the shipment of replacement parts. Items such as electrical controls and drive wheel assemblies must not be opened or altered without prior approval.

6. The dealer must notify EKKO within 30 days of receiving incorrect or defective parts. Claims submitted after 30 days will not be considered.

 

Exclusions and Limitations

This warranty pertains to the condition of the industrial truck at the time of manufacture and does not cover parts or services required as a result of:

a. Normal Wear and Tear: Maintenance needs including but not limited to adjustments or replacement of components subject to wear, such as brakes, tires, belts, hoses, load wheels, caster wheels, bulbs, filters, motor brushes, contact tips, spark plugs, and lubricants.

b. Abuse: This includes neglect, improper operation, misapplication, induced contamination, overloading, accidents, and alterations or modifications not approved in writing by EKKO.

c. Lack of Maintenance: Failure to inspect and maintain according to EKKO’s maintenance schedules, improper repairs, use of unauthorized parts, and damages like cracked engine heads and blocks unless caused by a failure of an internally lubricated part or repair of engine valves, rings, or guides.

d. Damage During Freight: Any damage incurred during transportation must be reported as freight damage to the freight company and not as a warranty claim.

*Upon delivery, it is essential to document any damages found on the Proof of Delivery (POD) and take photographs of the damage. Notify the truck driver and contact EKKO as soon as possible to facilitate the submission of freight claims. FAILURE TO DOCUMENT DAMAGES ON THE POD WILL RESULT IN DENIAL OF THE FREIGHT CLAIM.

e. Customer Preference Adjustments: Adjustments such as software updates, truck performance modifications, or other changes.

f. Defaced or Missing Serial Number: Warranty is void if the serial number on the unit is defaced or missing.

 

Please don't hesitate to reach out to us if you have any questions at info@lift-n-up.com

Compare products

{"one"=>"Select 2 or 3 items to compare", "other"=>"{{ count }} of 3 items selected"}

Select first item to compare

Select second item to compare

Select third item to compare

Compare